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Xoptra

Xoptra RCS

SMS Messaging Program & Opt-In

Last updated: June 26, 2026

Xoptra RCS lets US home-service businesses (such as HVAC, plumbing, pest control, and lawn care) send service-related text messages to their own existing customers — appointment confirmations, missed-call follow-ups, review requests, maintenance and rebooking reminders, and invoice or review links. Messages are sent from a dedicated US number to US recipients only and are transactional and relationship-based — never third-party advertising. Every message identifies the sending business.

How customers opt in

Consent is collected directly by the service business at the point of service (verbal / in-person / by phone). When a customer books an appointment, calls in, or is served on-site, staff ask for the customer's mobile number and read or show the SMS disclosure below before saving it. The customer affirmatively agrees, and staff record that consent in Xoptra — via the SMS-consent checkbox shown below, which is unchecked by default. Recording consent stores its status, a timestamp, the source ("verbal"), and which staff member captured it.

Businesses message only their own existing customers who have given consent. We do not use purchased, rented, or third-party lists, and a send-time consent gate suppresses anyone whose consent has not been recorded.

The consent disclosure shown at opt-in

Each customer sees/hears this before their number is saved (the business's name is filled in automatically — shown here for "Evergreen Pest & Lawn"):

"This customer gave us their mobile number and agreed to receive service-related texts from [Business] (appointment confirmations, follow-ups, reminders, and review/invoice links). Message frequency varies; message & data rates may apply. They can reply STOP to opt out, START to resume, or HELP for help. Consent is not a condition of any purchase. We don't sell or share mobile opt-in data with third parties. See our Privacy Policy and Terms."

The opt-in screen (consent capture)

Xoptra RCS Add-Customer screen showing the SMS consent checkbox and disclosure for Evergreen Pest & Lawn, including message frequency, message and data rates, and STOP/START/HELP keywords.
The Add-Customer screen in Xoptra RCS. Staff tick the consent box (unchecked by default) only after the customer agrees; the disclosure names the sending business and carries the required terms.

What recipients can expect

  • Message types: appointment confirmations, missed-call follow-ups, review requests, maintenance/rebooking reminders, and invoice or review links.
  • Message frequency varies depending on your interactions with the business.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Consent is not a condition of any purchase.
  • We do not sell or share mobile opt-in data with third parties for their own marketing.

Opt-out, resume, and help

  • Reply STOP (or UNSUBSCRIBE / CANCEL) to opt out — you'll stop receiving messages from that business.
  • Reply START (or YES / UNSTOP) to resume.
  • Reply HELP for help — you'll get the business's name, a support contact, and opt-out instructions.

Opt-outs are honored on a per-business basis.

More information

See our Privacy Policy (mobile opt-in data is never sold or shared with third parties; message frequency and "message and data rates may apply" are disclosed there) and our Terms of Service.